Returns & Exchanges

KITCHEN STORY - RETURNS & REFUND POLICY

Due to the perishable nature of our culinary dishes and health safety regulations, prepared food items are not eligible for standard returns or exchanges once food preparation has begun.

1. Order Issues & Replacements:

If there is an error with your order (such as an incorrect item, missing item, or quality concern), please notify Kitchen Story immediately within 30 minutes of pickup/delivery by calling (250) 590-8850. We will gladly prepare a fresh replacement or issue an appropriate refund or store credit.

2. Order Cancellations:

Because each meal is freshly made to order, orders cannot be cancelled once cooking has started in our kitchen.

3. Pickup Location:

All order resolutions and replacements are handled at our store:

Kitchen Story (Westshore Town Centre)

2945 Jacklin Rd #102, Victoria, BC V9B 5E3

Phone: (250) 590-8850